Systems Administrator

Windsor, ON, Canada
Temporary
Communications & Customer Service
Experienced
Job Title:  311 Systems Administrator
Job Posting Number: 2026-0107
Posting Type: Departmental
Posting Period: Thursday, April 9, 2026 at 8:30 AM to Monday, April 13, 2026 at 4:30 PM
Department: Communications and Customer Service
Union: Non-Union
Position Status: Temporary Full-Time
Job Code: NU0471
Grade/Class: NU10
Number of Positions: 1
Rate of Pay: $89,158.48 - $108,373.20
Hours of Work per Week: 35 hours
Shift Work Required: No

Duties and Responsibilities:

Reporting to the Manager, Customer Contact Centre, this position will be responsible for:
  • The Administration of the 311 CSR System;
  • Supervising 311 support staff engaged in researching problems and developing solutions to all reported issues with the CSR system;
  • Conducting ongoing training sessions for 311 operators and departmental staff on the Contact Centre, Mapping Module, and the CSR system;
  • Ensuring data integrity is maintained between the Amanda property database and the CSR mapping module and resolves any conflicts; 
  • Coordinating the development of all reports for CSR users and management; 
  • Acting as liaison to departments to provide ongoing evaluation of service requests, knowledge base information, and setting well defined lists of resolution activities and customer service goals;
  • Analyzing the efficiency and effectiveness of programs relative to the department’s operations and assisting in the establishment and revision of program policies, procedures and review methods;
  • Providings assistance to the 311 Call Centre Supervisors and the Manager of 311/211 Call Centre as required;
  • Performing Occupational Health and Safety duties as outlined in the Corporate Health and Safety Program;
  • Performing other related duties as required.
 

Qualifications:

  • Must have a Master Degree in Business, Computer Science, Social Science or related field or Ontario Ministry of Education equivalency and a minimum of 2 years experience working in a computerized environment with advanced software products utilizing relational databases;
  • Must have a four (4) year University Degree in Business, Computer Science, Social Science or related field or Ontario Ministry of Education equivalency and a minimum of 4 years experience working in a computerized environment with advanced software products utilizing relational databases;
  • Must have a College Diploma in Business, Computer Science, Social Science or related field or Ontario Ministry of Education equivalency and a minimum of 6 years experience working in a computerized environment with advanced software products utilizing relational databases;
  • Must have an Ontario Secondary School Graduation Diploma plus one year of post-secondary education in Business, Computer Science, Social Science or related field or Ontario Ministry of Education equivalency and a minimum of 10 years experience working in a computerized environment with advanced software products utilizing relational databases;
  • Must have strong research and analytical skills;
  • Must have the ability to work independently and prioritize multiple projects;
  • Must possess strong problem solving skills;
  • Must have demonstrated previous training experience;
  • Must have superior organizational skills;
  • Must be able to deal calmly and professionally with all staff;
  • Must have excellent written and verbal communications skills;
  • Should have knowledge of the Occupational Health and Safety Act, its regulations and knowledge of the hazards associated with the work;
  • Will be required to complete and remain current as per the requirements of the Corporation’s Management Certificate Program;
  • Progression through the Art of Supervision Program Certificate or a supervisory program of a similar nature is considered an asset;
  • Previous experience with business procedure analysis and business process flowcharting will be considered an asset;
  • Previous system administration experience with the CSR system will be considered a definite asset;
  • Previous system administration experience with the Amanda system will be considered a definite asset.

Physical Demands:

  • The physical demands analysis associated with this job indicates a sedentary level of work.


The City of Windsor is an equal opportunity employer committed to fostering a workplace that reflects the diverse community we serve.
Who May Apply:   
Current City of Windsor employees of the department.  Eligibility for consideration is determined by the applicable collective agreement and/or current Corporate hiring practices.
How to Apply:
  • An online application is available by viewing this posting on Dashboard (Human Resources)
  • Applications must be completed and submitted by no later than the posting period noted. 
  • If you require assistance to apply online, please contact [email protected] or call (519) 255-6515.

Updated:     
  • By Human Resources on April 8, 2026
Note:
  • We offer a smoke-free and scent-safe office environment
  • Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

 
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