Why Windsor?

Duties and Responsibilities:

• Providing transactional and customer service support for the Employee Service Centre and the Human Resources and Payroll Departments and will provide the first point of customer service contact and transactional support to employees, retirees, HR Business Partners, applicants and other external customers in a manner that focuses on accuracy, completeness, timeliness, and exceptional customer service in a fast paced environment.
• Responding to employee and external stakeholder enquiries related to HR programs, services, and processes, employment posting and application information;  responds to general benefit and pension enquiries; performs general office support such as back-up for Records Management Clerk,  reception, and mail.
• Utilizing Microsoft Word, Outlook and Excel for various tasks associated with the position. 
• Assisting with training new employees and timekeepers on the Workforce Management System. 
• Maintaining Workforce Management (WFM)/Human Capital Management (HCM) data completeness, quality and integrity, updating the WFM for items such as job data information, step progressions, maternity leave top-up, vacation payouts and employee event processing, acting pay, enter data for retirees, etc. (e.g. new hire documentation)
• Auditing weekly timesheets in WFM to ensure accurate data is uploaded on a weekly basis.
• Card access, creating, maintaining and editing access for employees and contractors. 
• The Electronic Funds Transfer (EFT) system and process monthly payments for optional life, health benefits, and overpayments (if applicable). 
• Processing all Leave of Absence forms and issue applicable letters, follow up for benefit payments, and update all data needed when employee returns to work including issuing refunds. 
• The audit and changes to sick, vacation, and MOT bank balance accruals.
• Delivering consistent customer service excellence while achieving benchmarks and industry productivity and performance measures (including first call resolution, client satisfaction, service level ratios, average handling time, queue volumes, and abandoned call ratio).
• Supporting the Pension and Benefits area and will, replicate required data into OMERS and their technology applications and related e-services.
• Will perform Occupational Health & Safety Duties as outlined in the Corporation’s Health and Safety Program. 
• Will perform other related duties as required.

Qualifications:

• Must have a University degree in Business or Political or Social Sciences, or  Ontario Ministry of Education equivalency and a minimum of one (1) year administrative or Human Resources, or Payroll experience; 
• OR Must have a post secondary community College diploma in Office Administration or Business or Political or Social Sciences Ontario Ministry of Education equivalency and a minimum of two (2) years of administrative, or Human Resources, or Payroll experience; 
• OR Must have an Ontario Secondary School Graduation Diploma plus one (1) year post secondary education in Office Administration or Business or Political or Social Sciences or Ontario Ministry of Education equivalencies and a minimum of four (4) years administrative, or Human Resources, or Payroll experience;
• Must be proficient in Microsoft Word, Excel and Outlook;
• Must have highly developed customer service and communication skills (written, verbal) with the ability to meet constant deadlines;
• Must have demonstrated ability to be an active, positive team player;
• Must have strong analytical and proactive problem solving abilities while managing multiple priorities and superior attention to detail;
• Must have demonstrated strong organizational, time management, coordinating and prioritization skills, with ability to handle many tasks while responding to a high volume of inquiries;
• Must have demonstrated legislation and regulatory knowledge, such as Employment Standards Act, EI Act, Income Tax Act, OMERS, Ontario Pension Benefits Act, MFIPPA, Privacy laws, etc. required;
• Should have knowledge of the Occupational Health and Safety Act, its regulations and knowledge of the hazards associated with the work;
• Experience and knowledge with PeopleSoft is considered an asset;
• Experience and knowledge with HCM/WFM systems is considered an asset.

Physical Demands:

• Only those applicants selected for an interview will be acknowledged
• We offer a smoke-free and scent-safe office environment
• Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.